A Frame Tracking Model for Memory-Enhanced Dialogue Systems

Recently, resources and tasks were proposed to go beyond state tracking in dialogue systems. An example is the frame tracking task, which requires recording multiple frames, one for each user goal set during the dialogue. This allows a user, for instance, to compare items corresponding to different goals. This paper proposes a model which takes as input the list of frames created so far during the dialogue, the current user utterance as well as the dialogue acts, slot types, and slot values associated with this utterance. The model then outputs the frame being referenced by each triple of dialogue act, slot type, and slot value. We show that on the recently published Frames dataset, this model significantly outperforms a previously proposed rule-based baseline. In addition, we propose an extensive analysis of the frame tracking task by dividing it into sub-tasks and assessing their difficulty with respect to our model

Relevance of Unsupervised Metrics in Task-Oriented Dialogue for Evaluating Natural Language Generation

Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response generation has shown that these metrics do not correlate strongly with human judgment in the non task-oriented dialogue setting. Task-oriented dialogue responses are expressed on narrower domains and exhibit lower diversity. It is thus reasonable to think that these automated metrics would correlate well with human judgment in the task-oriented setting where the generation task consists of translating dialogue acts into a sentence. We conduct an empirical study to confirm whether this is the case. Our findings indicate that these automated metrics have stronger correlation with human judgments in the task-oriented setting compared to what has been observed in the non task-oriented setting. We also observe that these metrics correlate even better for datasets which provide multiple ground truth reference sentences. In addition, we show that some of the currently available corpora for task-oriented language generation can be solved with simple models and advocate for more challenging datasets

Temporal Alignment Using the Incremental Unit Framework

We propose a method for temporal alignments--a precondition of meaningful fusions--of multimodal systems, using the incremental unit dialogue system framework, which gives the system flexibility in how it handles alignment: either by delaying a modality for a specified amount of time, or by revoking (i.e., backtracking) processed information so multiple information sources can be processed jointly. We evaluate our approach in an offline experiment with multimodal data and find that using the incremental framework is flexible and shows promise as a solution to the problem of temporal alignment in multimodal systems

Why Exposure Bias Matters: An Imitation Learning Perspective of Error Accumulation in Language Generation

Current language generation models suffer from issues such as repetition, incoherence, and hallucinations. An often-repeated hypothesis is that this brittleness of generation models is caused by the training and the generation procedure mismatch, also referred to as exposure bias. In this paper, we verify this hypothesis by analyzing exposure bias from an imitation learning perspective. We show that exposure bias leads to an accumulation of errors, analyze why perplexity fails to capture this accumulation, and empirically show that this accumulation results in poor generation quality. Source code to reproduce these experiments is available at https://github.com/kushalarora/quantifying_exposure_biasComment: Accepted in Findings of ACL 202

Frames: A Corpus for Adding Memory to Goal-Oriented Dialogue Systems

This paper presents the Frames dataset (Frames is available at http://datasets.maluuba.com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per dialogue. We developed this dataset to study the role of memory in goal-oriented dialogue systems. Based on Frames, we introduce a task called frame tracking, which extends state tracking to a setting where several states are tracked simultaneously. We propose a baseline model for this task. We show that Frames can also be used to study memory in dialogue management and information presentation through natural language generation